GDPR

Last updated: 30/8/2021

At Neuracle Technologies (“we”, “our”, “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data in compliance with the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.

By using our website https://neuracletechnologies.com/ or engaging with our services, you agree to the practices described in this policy.

1. Who We Are

Neuracle Technologies is a UK-registered technology company specialising in web development, app development, AI solutions, and digital services.

Company Name: Neuracle Technologies Ltd
Registered in: United Kingdom
Website: https://neuracletechnologies.com/
Contact Email: ahmad@neuracletechnologies.com
Data Protection Officer (DPO): [Insert name/email if applicable]

2. Data We Collect

We may collect and process the following personal data:

Identity Data: Name, company name, job title.
Contact Data: Email address, phone number, postal address.
Technical Data: IP address, browser type, operating system, cookies, and usage data.
Transactional Data: Billing details, payment information (processed securely via third parties).
Communications Data: Messages, enquiries, or feedback you send via forms, email, or chat.

3. How We Use Your Data

We process your personal data for the following purposes:

To provide and deliver our services.
To respond to your enquiries or support requests.
To manage billing, payments, and contracts.
To improve website functionality, security, and user experience.
To send relevant updates, newsletters, or marketing communications (only with your consent).
To comply with legal obligations, regulatory requirements, or enforce agreements.

4. Legal Basis for Processing

We rely on the following legal bases under the UK GDPR:

Contractual Necessity – to deliver services you request.
Legitimate Interest – for website security, analytics, and business improvement.
Consent – for marketing emails, cookies, or non-essential data processing.
Legal Obligation – when required by UK law or regulators.

5. Data Sharing & Third Parties

We never sell your personal data. However, we may share data with trusted third parties such as:

Hosting & Cloud Providers (e.g., for secure data storage).
Payment Processors (for secure transactions).
Analytics Tools (e.g., Google Analytics, to understand website performance).
Legal & Regulatory Authorities (if required by law).

All third-party providers comply with GDPR and are bound by confidentiality obligations.

6. International Transfers

If your personal data is transferred outside the UK (e.g., to cloud services), we ensure it is protected by:

Standard Contractual Clauses (SCCs).
Adequacy decisions by the UK government.
Additional technical and organisational safeguards.

7. Data Retention

We only keep your personal data as long as necessary to fulfil the purposes it was collected for, or to meet legal obligations.

Enquiries: up to 12 months.
Client Contracts: up to 7 years (for legal/accounting requirements).
Marketing Data: until you unsubscribe or withdraw consent.

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right to Access – request a copy of the data we hold about you.
Right to Rectification – request corrections if your data is inaccurate.
Right to Erasure (“Right to be Forgotten”) – request deletion of your data.
Right to Restrict Processing – request limited use of your data.
Right to Data Portability – request a copy of your data in machine-readable format.
Right to Object – opt out of marketing or certain processing activities.
Right to Withdraw Consent – withdraw consent at any time (e.g., marketing emails).

👉 To exercise your rights, contact us at: [Insert contact email].

9. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, track performance, and deliver relevant content.

Essential cookies (site functionality).
Analytics cookies (traffic insights).
Marketing cookies (with consent only).

For more details, see our [Cookie Policy].

10. Data Security

We implement strong technical and organisational measures to protect your personal data, including encryption, access controls, and regular monitoring.

11. Complaints

If you believe your data rights have been violated, you may contact the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/

12. Updates to This Policy

We may update this GDPR Privacy Policy from time to time. Changes will be posted on this page with the “Last updated” date.